At Aftal, we offer quality pet toy balls and chew toys designed to keep your furry companions active and entertained. We want you to feel confident in every purchase, so we’ve kept our return process straightforward and fair.

1. Return Window

You have 30 days from the date your order is delivered to request a return. Once that window has closed, we’re no longer able to offer a refund or exchange.

2. Return Conditions

To be eligible for a return, your item must be:

  • Unused and in new condition
  • In its original packaging
  • Accompanied by proof of purchase or your order confirmation

Items that don’t meet these conditions may not qualify for a return.

3. Return Shipping

Aftal accepts returns for both defective and non-defective items. In all cases, customers are responsible for arranging their own return shipping and covering the associated cost. Shipping charges are non-refundable.

4. Restocking Fees

We don’t charge restocking fees on any approved return.

5. Starting a Return

Getting a return underway is simple:

Step 1 – Reach Out
Email us at support@aftal.shop with your order number, the reason for your return, and photos if the item arrived damaged or defective.

Step 2 – Get Confirmation
Our team reviews each request and responds within 24 hours with return instructions.

Step 3 – Send It Back
Pack the item securely in its original packaging and ship it to:
253 W 109th St, New York, NY 10025, United States

6. Refunds

Once we receive and inspect your returned item, we’ll let you know whether it’s been approved. Approved refunds are issued to your original payment method.

Refunds are typically processed within 7 business days of us receiving and approving the returned item.

7. Exchanges

We’re happy to offer exchanges. Once your original item is returned and approved, we’ll arrange for your replacement item to be sent out.

8. Items We Can’t Accept for Return

The following are not eligible for return:

  • Personalized or custom-made items
  • Items marked as final sale at the time of purchase

Need Help?

If you have questions about a return or need support along the way, reach out to us anytime.

Time Zone: (GMT-05:00) Eastern Standard Time (New York)