At Aftal, we aim to make shipping simple and dependable for every customer across the United States. From the moment you place an order to the day it arrives, we work to keep the process smooth and transparent.

Where We Ship

We currently ship only within the United States. Orders requesting delivery outside the US cannot be processed at this time.

Shipping Costs

Every order shipped within the US qualifies for free shipping, with no minimum purchase required and no hidden charges.

Delivery Timeline

Getting your pet toy balls and chew toys to you involves two stages: processing and transit.

Processing Time
Orders are prepared for shipment within 1–2 business days (Monday through Friday). Our daily cut-off time is 5:00 PM Eastern Time. Orders placed after this cut-off, or on weekends and holidays, will begin processing the next business day.

Transit Time
Once dispatched, packages typically arrive within 4–6 business days via FedEx, UPS, or USPS.

Total Estimated Delivery
From order placement to arrival, most customers can expect their package within 5–8 business days.

Order Tracking

Every order includes tracking. Once your package ships, you’ll receive a confirmation email with a tracking number so you can follow its progress right up to delivery.

Duties and Taxes

Since we ship exclusively within the United States, there are no additional duties or import taxes added at delivery. The total shown at checkout is the final amount you’ll pay.

Delayed or Lost Packages

If your order hasn’t arrived within the estimated delivery window, reach out to our support team by email. We’ll coordinate with the carrier to track down your package and get things resolved as quickly as possible.

Questions About Your Order?

If you need help with a shipment or have questions about this policy, we’re here to assist.

Time Zone: (GMT-05:00) Eastern Standard Time (New York)